massage pretoria

Privacy Policy

Charlton Botha / Massage Pretoria
At Massage Pretoria, your privacy matters. This Privacy Policy explains how Charlton Botha / Massage Pretoria collects, uses, stores and protects your personal information when you contact us, book a treatment, complete a form, visit our website, or use our services.

1. Who we are

Massage Pretoria provides massage and bodywork services in Pretoria, South Africa.

For the purposes of this Privacy Policy, “we”, “us” and “our” means Charlton Botha / Massage Pretoria.

2. What information we collect

We may collect the following personal information:

Your name and surname

Your phone number and email address

Appointment details

Information you provide on booking or enquiry forms

Basic health, injury, pain, treatment preference or lifestyle information that may be relevant to your massage treatment

Payment or invoice information where applicable

Website, form, cookie or marketing interaction information, where applicable

We only ask for information that is reasonably needed to provide our services, communicate with you, manage bookings, improve our service, and keep appropriate business records.

3. Why we collect your information

We use your personal information to:

Respond to enquiries

Book, confirm, reschedule or cancel appointments

Send appointment reminders

Provide safe and appropriate massage services

Follow up after appointments

Request feedback

Process payments or issue invoices where needed

Improve our customer experience

Send updates, offers or marketing messages where you have consented or where the law allows it

Comply with legal, accounting or record-keeping obligations

Health-related information is used only to help us understand whether a treatment is appropriate for you and to support safe service delivery.

4. Marketing communication

We may contact you about our services, offers or updates if:

You have given us permission to do so; or

You are an existing customer and the communication relates to similar services, where allowed by law.

You can opt out of marketing messages at any time by replying “STOP”, unsubscribing, or contacting us directly.

5. Sharing your information

We do not sell your personal information.

We may share limited information with trusted service providers who help us run the business, such as booking systems, payment providers, email/SMS platforms, website providers, accounting support, or legal/compliance advisers.

Where we use third-party systems, we take reasonable steps to ensure your information is handled securely and only for the purpose required.

6. How we protect your information

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure or alteration.

This includes using appropriate systems, access controls and secure platforms where reasonably possible.

7. How long we keep your information

We keep your personal information only for as long as reasonably needed for the purpose it was collected, unless a longer period is required for legal, tax, accounting, insurance or legitimate business reasons.

When information is no longer needed, we will delete, destroy or anonymise it where reasonably possible.

8. Your rights

You have the right to:

Ask what personal information we hold about you

Ask us to correct or update your information

Ask us to delete your information where legally possible

Object to certain processing of your information

Withdraw consent where we rely on consent

Opt out of marketing communication

Lodge a complaint with the Information Regulator South Africa

9. Cookies and website tracking

Our website may use cookies or similar technologies to help the site work properly, understand website activity, improve user experience, or support marketing.

You can usually disable cookies in your browser settings, but some parts of the website may not work properly if you do.

10. Contact us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

Business: Massage Pretoria / Charlton Botha
Email: [insert email address]
Phone: [insert phone number]
Website: [insert website URL]

11. Updates to this policy

We may update this Privacy Policy from time to time. The latest version will be published on our website.

Charlton Botha / Massage Pretoria

These Terms of Service apply when you book, pay for, attend, or use any massage, bodywork, website, form, communication, or related service provided by Charlton Botha / Massage Pretoria.

By making a booking, submitting a form, attending an appointment, or using our services, you agree to these terms.

1. Who we are

Massage Pretoria provides massage and bodywork services in Pretoria, South Africa.

In these terms, “we”, “us” and “our” means Charlton Botha / Massage Pretoria. “You” means the client using or booking our services.

2. Our services

We provide massage and bodywork services, which may include deep tissue massage, sports massage, relaxation massage, recovery-focused massage, lymphatic-style support, or other related hands-on treatments.

Our services are intended to support relaxation, muscular relief, recovery, mobility, circulation and general wellbeing.

Our services are not a substitute for medical care.

3. Not medical advice

Massage Pretoria does not diagnose, treat, cure or prevent medical conditions.

Any information provided by us is for general wellbeing and service-related purposes only. It is not medical advice. You should speak to a qualified medical professional if you have any injury, medical condition, unexplained pain, infection, swelling, fever, blood clot risk, recent surgery, pregnancy-related concern, heart condition, cancer history, skin condition, or any other health concern that may affect whether massage is suitable for you.

4. Your responsibility to disclose relevant information

You agree to give accurate and complete information before and during your appointment.

You must tell us about any relevant health conditions, injuries, pain, medication, recent surgery, pregnancy, allergies, skin conditions, infections, or anything else that may affect your treatment.

If you do not disclose relevant information, we may not be able to provide a safe or appropriate service.

5. Right to refuse, change or stop treatment

We may refuse, change, pause or stop a treatment if we believe it is unsafe, unsuitable, inappropriate, or outside our scope of practice.

You may also ask us to stop or adjust the treatment at any time.

Respect, consent and safety matter. Inappropriate behaviour, sexual comments, harassment, aggression or unsafe conduct will result in the treatment ending immediately. In that situation, no refund will be given.

6. Bookings

Bookings are subject to availability.

Your appointment time is reserved for you once the booking is confirmed. We may require payment, part-payment or a deposit to secure your appointment.

You are responsible for checking that your appointment date, time and location are correct.

7. Late arrival

If you arrive late, your appointment will still need to finish at the original scheduled end time so that other clients are not affected. The full appointment fee will still apply.

If you are very late and there is not enough time to provide the treatment safely or properly, the appointment may be treated as a late cancellation or no-show and payment will still be due.

8. Cancellations and rescheduling

We understand that life happens. However, short-notice cancellations and no-shows make it difficult to offer the appointment to another client.

Please give as much notice as possible if you need to cancel or reschedule.

Unless otherwise stated at the time of booking:

Cancellations or rescheduling with 24 hours or more notice may be moved without penalty.

Cancellations or rescheduling with less than 24 hours’ notice may be subject to a reasonable cancellation charge and multiple changes will incur an admin fee of 20%.

No-shows will be charged the full appointment fee.

Deposits may be used toward a cancellation charge where reasonable.

Any cancellation charge will be handled in line with the nature of the service, the notice given, whether the appointment can reasonably be filled, and normal industry practice.

No cancellation fee will be charged where the law does not allow one, including where the booking cannot be honoured because of death or hospitalisation of the person for whom the booking was made.

9. Refunds

Completed services are not refundable simply because you change your mind after the treatment has been provided.

If you have prepaid for a service and cancel in advance, any refund will be considered in line with the cancellation terms above and applicable consumer law.

If we cancel your appointment and cannot offer a suitable alternative, you will be entitled to a refund of any amount paid for that appointment.

10. Packages, prepaid sessions and vouchers

If we offer packages, prepaid sessions, promotions or vouchers, the specific terms for that offer will apply.

Unless otherwise stated:

Packages and prepaid sessions must be used by the person named at purchase.

Packages are not transferable without our agreement.

Missed, late-cancelled or no-show appointments may be deducted from a package where reasonable.

Vouchers cannot be exchanged for cash.

Expiry dates must be followed, unless the law requires otherwise.

11. Results and expectations

Massage results vary from person to person.

We do not guarantee a specific outcome, pain reduction, recovery time, medical result, physical change, or performance improvement.

Your results may depend on many factors, including your health, lifestyle, injury history, stress levels, posture, hydration, movement, sleep, medical care, and how your body responds.

12. Client conduct and boundaries

Massage Pretoria is a professional service.

Clients must behave respectfully at all times.

Any inappropriate, sexual, threatening, abusive, intoxicated, unsafe or disrespectful behaviour may result in immediate refusal or termination of the appointment. We may also refuse future bookings.

13. Hygiene and illness

Please arrive clean and fit for treatment.

Do not attend your appointment if you have a contagious illness, fever, active infection, unexplained rash, vomiting, diarrhoea, or any condition that may put us or other clients at risk.

We may refuse treatment if we believe there is a health or hygiene concern.

14. Personal belongings

You are responsible for your own belongings during your appointment.

We are not responsible for loss, theft or damage to personal items unless caused by our proven negligence.

15. Limitation of liability

We will provide our services with reasonable care and skill.

To the fullest extent allowed by law, we are not liable for indirect loss, loss of income, loss of opportunity, disappointment, or issues caused by inaccurate information provided by you, failure to follow advice, undisclosed medical issues, or matters outside our reasonable control.

Nothing in these terms excludes liability where the law does not allow liability to be excluded.

16. Website and online information

The information on our website, forms, messages, social media and marketing materials is provided for general information only.

We try to keep information accurate and up to date, but we do not guarantee that all content will always be complete, current or error-free.

17. Intellectual property

All website content, wording, images, branding, logos, forms, treatment information, service descriptions and materials created by or for Massage Pretoria remain our intellectual property unless otherwise stated.

You may not copy, reproduce, reuse, edit, publish or distribute our content without written permission.

18. Testimonials, photos and feedback

We may ask for feedback after your appointment.

We will only use your name, image, testimonial, review, photograph or identifiable story in marketing if you have given permission.

You may withdraw consent for future use by contacting us in writing. This will not affect anything already lawfully published before withdrawal.

19. Privacy

We collect and use personal information in line with our Privacy Policy.

By using our services, you agree that we may collect and process information needed to manage enquiries, bookings, appointments, reminders, follow-ups, payments, service improvement and legal or business records.

20. Communication and marketing

We may contact you about your enquiry, booking, appointment reminders, follow-ups and service-related matters.

We may send marketing messages only where you have consented or where the law allows it.

You can opt out of marketing messages at any time.

21. Complaints

If you are unhappy with any part of your experience, please contact us directly so we can try to resolve the issue.

Complaints should be sent to:

Email: [insert email address]
Phone: [insert phone number]

22. Changes to these terms

We may update these terms from time to time.

The latest version will be published on our website and will apply from the date shown at the top of the page.

23. Governing law

These terms are governed by the laws of South Africa.

Any dispute will first be dealt with by direct communication, and if it cannot be resolved, it will be handled through the appropriate South African legal or consumer dispute process.

Your Questions Answered...

What Is a Deep Tissue Massage?

Let’s start by clearing something up — finding a qualified deep tissue massage in Pretoria isn’t easy. But you’re in the right place. At Revive Your Body Method, you’re working with an ITEC‑qualified, clinically trained therapist who specialises in advanced deep tissue techniques designed for genuine recovery, not relaxation fluff.

Deep tissue massage is a therapeutic, manual treatment that targets deeper layers of muscle and connective tissue to release chronic tension, break down adhesions, and restore your body’s natural balance.

Depending on your needs and the time booked, treatment usually begins on your back and shoulders, then moves through your legs, neck, and head — addressing every area that holds stress or restriction. Each movement is controlled and deliberate, helping your muscles release safely while improving circulation and mobility.

Is Deep Tissue Massage the Same as Sports Massage Therapy?

It’s a common question — and the short answer is: they’re closely related, but not identical.

At Revive Your Body Method in Pretoria, we specialise in clinical massage therapy that blends both deep tissue and sports massage techniques, depending on what your body needs. You don’t need to stress about picking the right option — your therapist will assess and adapt the session in real time to treat pain, tightness, or injury.

Deep tissue massage typically uses slow, firm pressure (often with the therapist’s forearm or elbow) to break down chronic tension in the muscles and fascia. Sports massage therapy adds techniques like soft tissue manipulation, stretching, and trigger point work — ideal for recovery, injury prevention, or prepping your body for physical performance.

That’s why we charge for time, not treatment type — so you get exactly what works, with no upselling or confusion.

Is This the Same as a Remedial Massage?

Yes — in fact, this is exactly what a remedial massage should be.

At Revive Your Body Method in Pretoria, we don’t offer soft, superficial treatments. Charlton Botha is a certified remedial massage therapist with over 16 years of hands-on experience treating real issues — muscle injuries, postural strain, restricted movement, and long-term pain.

Every session is designed to assess what’s going on beneath the surface and then correct it using targeted, evidence-based techniques. Whether you call it deep tissue, remedial, or sports therapy — what matters is that it works.

You’re not just booking a massage. You’re starting recovery.

Should I Get a Deep Tissue or Remedial Massage in Pretoria?

What Can It Actually Help With?

If you're searching for a deep tissue massage in Pretoria — or wondering whether a remedial massage therapist is what you really need — you’re in the right place.

This isn’t just a relaxing experience. It’s a clinical, therapeutic approach that works through the layers of connective tissue, targeting muscle imbalances, old injuries, and postural tension. That’s why so many clients refer to it as a medical massage — because it works.

Here are just a few of the most common reasons clients book with Charlton at Revive Your Body Method:

Fibromyalgia & chronic fatigue symptoms
Muscular knots and injury recovery
Scoliosis and spinal tension
Soft tissue release for mobility
Hamstring strains & sports injuries
Pregnancy-related discomfort (side-lying)
General backache and stiffness
Anxiety, depression & emotional stress
Poor sleep and nervous system dysregulation
Shoulder pain & limited range of motion
Tennis elbow / Golfer’s elbow
Arthritis (especially where tight muscles cause joint compression)

If you're not sure whether a sports massage, remedial treatment, or deep tissue therapy is right for you — just message us and we'll help you choose the right option based on your symptoms and goals.

How Much Is a Deep Tissue Massage in Pretoria?

We keep things simple: R750 per hour — regardless of whether it’s deep tissue, remedial, or sports recovery massage. We charge for time, not for labels.

That said, we recommend booking a full hour at minimum, especially if you're dealing with postural tension, old injuries, or sports-related issues. This gives us enough time to warm up the tissues and work thoroughly on one key area — like your back, neck and shoulders — without rushing. If you need more extensive work or multiple areas treated, consider booking 90 minutes.

Why? Because your muscles are connected — what hurts is often not the root cause. Allowing more time means we can assess and treat the neighbouring tension patterns, not just the symptom.

You’ll be treated by Charlton Botha, a highly experienced remedial massage therapist from Pretoria, with ITEC-level qualification and 16+ years of clinical expertise working with athletes, post-surgical recovery, and chronic pain clients in London and beyond.

You can book your deep tissue massage in Pretoria online now — or text us if you prefer to speak first.

How Many Deep Tissue Massage Sessions Will I Need?

It’s the question everyone wants answered — but the honest truth? There’s no one-size-fits-all. Just as no two injuries are the same, your response to deep tissue or remedial massage will be unique to your body.

Most people come to us at our Pretoria clinic with long-standing pain, tension, or injuries. If the issue has taken months or years to build up, it’s unlikely one 60-minute massage will fully fix it. That said, many clients feel significant relief even after the first session — especially when the issue is muscular rather than structural.

Your initial massage session allows us to assess how your body responds. Sometimes the deeper layers of muscle are too guarded, and we can’t reach them fully on the first visit — either because your surface tissues are too tight or your nervous system needs time to feel safe.

That’s why we recommend a weekly session for the first few weeks, then reassess. We’ll never pressure you into unnecessary bookings. You’ll feel when it’s working — and you’ll know when it’s time to come back.

This is your recovery, at your pace, guided by professional expertise — not sales tactics.

How Many Deep Tissue Massage Sessions Will I Need?

This is your recovery, at your pace, guided by professional expertise — not sales tactics.

Book Now

Checklist

I'm Pregnant — Can I Still Have Deep Tissue Massage Therapy?

Yes — you absolutely can.

At our Pretoria clinic, your massage therapist is fully qualified in pregnancy massage and trained to adapt deep tissue techniques safely for each stage of pregnancy.

It’s a common myth that deep tissue therapy is unsafe during pregnancy. In reality, when performed by an experienced, certified therapist who understands the physiological changes in pregnancy, it can be an incredibly effective way to:

Relieve tension in your lower back, hips, and shoulders

Reduce swelling and improve circulation

Support better sleep and emotional regulation

Ease sciatic pain and pelvic pressure

Improve overall well-being and body confidence during this time

We never apply pressure in contraindicated areas, and your position during the massage will always be adjusted to protect you and your baby — whether that means side-lying, bolstered support, or working in short stages. Everything is tailored to what your body needs, no more and no less.

So if you're experiencing discomfort, tension, or just want to feel like yourself again in a changing body, you're in safe hands here.

Want to speak to us first? Text us and we’ll guide you through what to expect.

What Are the Side Effects of a Deep Tissue Massage?

It’s completely normal to feel tender, tight, or even bruised after a proper deep tissue massage — especially if it’s your first time or the tension has been sitting there for a while.

That’s not because something’s wrong.

It’s because your massage therapist is working deep into stuck muscle fibres, releasing layers of tissue that have been clumped, inflamed, or dysfunctional for too long. And whether you’re booking in for remedial massage therapy, sports recovery, or general deep tissue massage in Pretoria, this kind of work gets results — but it also creates a healing response in the body.

You might also feel:

A little drowsy or zoned out (this is a nervous system reset, not a bad thing)

Cold, as your body redirects blood flow from tense areas

Emotionally lighter (some people even cry — that’s trauma leaving the body)

But the most common feedback?

“I feel like a completely different person.”

That post-massage tenderness typically fades in 24–48 hours. And what you’re left with is increased mobility, freedom from pain, and a sense that your body is finally working with you, not against you.

Hydrate, rest, and give it time. The shift you feel is just the beginning.

I’ve had a bad massage before — how do I know this won’t be the same?

We hear this more often than you’d think.

If you’ve walked out of a massage clinic before feeling disappointed, bruised, or even more tense, it’s not because massage doesn’t work. It’s because you weren’t given the right kind of treatment — or worse, your therapist didn’t take time to understand your body.

At our Pretoria-based clinic, we take a completely different approach.

Your deep tissue massage therapy is never rushed or generic. It starts with a conversation — so we know what hurts, what’s tight, what’s going on under the surface. Whether you’re here for remedial massage, sports recovery, or general tension relief, your therapist will tailor the session in real time to your body’s response.

We also never work beyond your pain tolerance.

That “no pain, no gain” mindset?

It’s outdated and dangerous.

We believe in therapeutic pressure, not force. Real results come from reading the body, not pushing it past what it can handle.

If you’re ready to feel the difference of a qualified massage therapist who listens and works with your body — not on it — you’re in the right place.

Book your deep tissue massage in Pretoria now and experience the difference.